Privacy Policy

When you explore our bespoke perfume studio, create custom formulas, or place an order, we collect only the essentials:

• Personal Credentials: Full name, verified mobile number, email address, and delivery coordinates.
• Custom Scent Formulation Data: Note selections, concentration preference, bottle engraving text, and olfactive match profiles.
• Secure Payment Tokens: Transactions are routed through PCI-DSS Level 1 compliant gateway (Razorpay). We never access or store raw card numbers, CVVs, or bank credentials.
• Communication Records: Customer concierge chats via WhatsApp and email correspondence.

• Artisanal Formulation: Compounding your bespoke fragrance with exact note percentages and custom label engraving.
• Order Dispatch & Live Tracking: Transmitting automated AWB tracking updates directly via WhatsApp and email.
• Atelier Customer Support: Responding swiftly to consultation requests and bespoke orders.
• Security & Fraud Prevention: Protecting our platform using rate limiting, CORS headers, and encrypted session cookies.

ZEHRAQ deploys TLS 1.3 cryptographic protocols with Helmet.js security headers. Online checkout utilizes Razorpay with multi-factor 3D Secure authentication. All transactions conform strictly to Reserve Bank of India (RBI) digital commerce directives.

We adhere to an absolute commitment: ZEHRAQ never sells, rents, or monetizes customer data to third-party advertisers. Data is shared strictly with essential logistical partners (insured couriers for doorstep delivery) under binding non-disclosure agreements.

Under applicable digital privacy statutes, you possess uninhibited rights to:

• Request an export copy of all stored profile and custom blend records.
• Modify or correct your address and account details anytime.
• Request immediate account deletion and data scrubbing.
• Opt-out of non-transactional marketing communications at any moment.